The ability of a regulatory body to fulfil its responsibilities depends largely on the competence of its staff. Building employees’ skills and knowledge is an investment in each employee and in the future of the organization.
Competence is the combination of Knowledge, Skills and Attitudes (KSAs) needed by a person to perform a particular job. All three domains are important and interrelate.
Regulatory bodies are required to have a management system for the management of their activities. Competence management needs to be integrated into the management system. The transparency and auditability, inherent in such a system, facilitates self-assessment and supports the confidence of interested parties in the regulatory body’s processes and competences.