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2017 Survey Nice Pilot

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Please rate the following questions from 1 to 10  using the following criteria as a guide:
1. Very little, 5. Somewhat,  10. Significantly

This Pilot School has given me insights and increased knowledge of how to lead for safety in nuclear and radiological situations/scenarios

6

This Pilot School has given me insights and increased my knowledge of how to lead for safety in emergency situations where communication and engagement with the public is important

9

This Pilot School has provided me with ideas on how to effectively engage with and constructively influence others on safety

8

This Pilot School has increased my knowledge and awareness of the IAEA safety standards as well as my ability to apply them in real life situations

5

This Pilot School has increased my knowledge of leadership for safety in other facilities and/or activities than those  I am involved with in my current professional work

8

This Pilot School has increased my international perspective and my networking with peers and senior experts

7

I am going to use this experience in my daily work

9

The methodology of the school is appropriate for achieving the objectives.

10

In your opinion this Pilot school has successfully provided a good basis for its development into a well-established event ...

9

Any gaps or improvements for the school as well as the most positive aspects of it

A help desk technician must have knowledge and experience of computer networks and systems, programs, and mobile devices, but this is not the only requirement. Although desk technicians possess a good understanding of information technology, it is equally important to have soft skills, such as communication skills and recognition of the importance of customer service.

IT desk technicians are often the first port of call for a client who is experiencing technical issues, and they should act as an extension of the brand. As a consumer, if you have a negative experience with an operator that takes your call, this affects the way you view a brand, and it may persuade you to look elsewhere. Desk technicians should be polite, patient and courteous, and they should also be able to clarify situations and provide useful information and advice.

Communication skills are vital, not solely to leave a positive impression, but also to bridge the gap between the caller and the technician. Often, desk technicians speak to people who don’t have a technical background, so it’s crucial to be able to break down information and eliminate jargon.

If you are interested in further engagement with the IAEA in developing personal projects such as research and studies based on the school and /or how you have used this experience in your professional life. If yes, please send an e mail to the IAEA leadership contact point

Many people who wish to pursue a career in IT and engineering look for an entry level role, which often involves desk work. A help desk technician must be proficient in identifying and rectifying IT issues, but the level of experience required is relatively low, making this is a great platform for career progression.

Working as a help desk technician affords the opportunity to develop and hone skills, learn on the job and build confidence in interacting with employees and customers. The day to day demands of the job vary, and over the course of even a year of experience, a desk technician will learn a huge amount. They may come across new systems, new technologies and new ways of working, all of which will set them up for the future.

While working as a desk technician, many people develop an area of interest or a niche on which to build a career. If you have experience of working in-house for a company, or you work remotely as a desk technician, this may prompt you to explore career options like:
https://www.fieldengineer.com/blogs/what-does-a-help-desk-technician-do

Case study 1: Unintended Medical Exposure

I found it relevant and useful to understand the concepts

Case study 2: Challenges during a Nuclear Power Plant Outage

I found the presentations useful

Case study 3: Response to a leak of radioactive material to the environment

I found it relevant and useful to understand the concepts

Case study 4: Bringing together the nuclear and radiological leadership skills in complex environment

I found it relevant and useful to understand the concepts

Please rate the following questions from 1 to 10  using the following criteria as a guide:
1. Very little, 5. Somewhat,  10.  Significantly

The Lectures provided me with an enhanced understanding of GSR Part 2

2

The lectures helped me to understand the 4 Quadrant model (SARCoN) and behavioural competences (Quadrant 4)

7

I found useful the Lead Project and other Agency tools

8

I found the round table useful and informative

8
Created at 5/21/2019 10:55 AM by  
Last modified at 5/21/2019 10:55 AM by